Returns and Exchanges

At ZODAβ„’, we're committed to ensuring your satisfaction with every purchase. We understand that sometimes things don't work out as planned, so we've created a hassle-free return and exchange policy that reflects our dedication to customer service and our warrior spirit.

Returns and Exchanges

  • 15-Day Window: You have 15 days from the date of purchase to request a return or exchange.
  • Conditions: Items must be unused, unworn, unwashed and undamaged, with all original tags attached.
  • Exchanges: Exchanges can be made for the same product in a different colour or size. For a different product, please return the original item and repurchase the desired item.
  • Sale Items: All sale items are final sale and cannot be returned or exchanged.
  • Accessories: Accessories are non-exchangeable and non-refundable.
  • International Returns: For international orders, please email us at hello@zoda.sgΒ Β to initiate a return.

Refunds

  • Refund Method: Refunds will be issued to your original payment method, minus any applicable shipping fees.
  • Processing Time: Please allow 5-7 working days for your refund to be processed once the returned item has been received and inspected.
  • Gift Cards: Purchases made with a gift card will be refunded in the form of store credit.

Return Methods

  • Courier Pick-Up: We offer courier pick-up for a fee of $12 SGD, which will be deducted from your refund.
  • Self-Shipping: You can also ship the item back to us using your preferred tracked mailing method. Please note that you are responsible for any associated shipping costs.

Additional Notes

  • Defective Items: In the rare event that your item arrives with a defect, please contact us within 15 days of delivery to arrange for a refund or replacement.
  • Customer Service: If you have any questions or need assistance with a return or exchange, please don't hesitate to contact our customer service team at hello@zoda.sg

We strive to make your ZODAβ„’ experience as seamless and empowering as possible. Our return and exchange policy is designed to provide you with peace of mind and the confidence to conquer your fitness goals in style.