FAQs · ZODA

Frequently Asked Questions

Shipping Orders Returns Sizing Care General

Shipping and Delivery

We currently deliver to Singapore. We are working on expanding our shipping destinations soon.

If you're eager to experience ZODA™ and your country isn't listed yet, reach out to our customer service warriors at hello@zoda.sg. We might be able to arrange a special delivery for you!

Delivery times vary depending on your location but usually take 72 hours within Singapore .

Delivery fees are calculated based on your location and the weight of your order. You can view the delivery fee at checkout before completing your purchase. Orders above $120 are entitled for free local delivery.

For orders within Singapore, all taxes are included. For other regions, please contact us at hello@zoda.sg if you are unsure about applicable taxes or duties. Please note that international orders may be
subject to duties and taxes, which are the responsibility of the customer.

ZODA™ has no control over these fees and cannot provide estimates. For further details, we recommend contacting your local customs office.

Currently, we do not offer expedited or same-day delivery. All orders are processed based on standard delivery times.

Absolutely! Once your order is delivered, you'll receive a tracking number via email. You can use this number to track your order's status on our website or the delivery carrier's website.

In the rare event of a late delivery, we will do everything in our power to expedite your order. However, we cannot be held responsible for delays caused by the courier or customs clearance.

Ordering and Modifications

Once your order is placed, it's processed swiftly. We are unable to cancel or make changes. However, if you notice an error immediately, contact us at hello@zoda.sg and our warrior support team will assist you.

Once your order has been collected by the courier, we cannot modify or cancel it. Please contact the courier service directly to make amendments.

Once your order has been processed, we are unable to cancel it.

Returns, Exchanges and Refunds

We offer a 30-day return policy on all unworn, unwashed and undamaged items with original tags attached.

Yes, you can exchange an item for a different size or colour. If you want a different product, you will need to return the original item and place a new order.

Please contact our customer service warriors at hello@zoda.sg to initiate a return or exchange.

Once your returned item is received and inspected, please allow 5-7 working days for your refund to be processed.

Product and sizing

We offer a wide range of sizes for both men and women. Please refer to our size chart on each product page for detailed measurements.

If your size is out of stock, you can sign up for our waitlist to be notified when it becomes available. Don't worry, we restock quickly!

Sustainability is a core pillar of our brand. We only use high-quality, sustainable materials like 100% recycled polyester made using REPREVE Technology, BCI grade organic and waste cotton and 100% regenerated nylon. Please refer to the product description for specific details on each item.

Product Care

To keep your ZODA™ gear performing at its best, follow the care instructions on the garment's tag. Here are some tips:

Wash in cold water: This helps preserve the fabric's quality and colour.
Hang to dry: Avoid using a dryer to prevent shrinkage and damage to technical fabrics.
Avoid harsh detergents: Use mild detergents specifically designed for activewear.
Wash similar colours together: This prevents colour bleeding and keeps your gear looking vibrant.
Hand washing vs. machine washing: For delicate items or to extend the lifespan of your activewear, consider hand washing. If using a machine, choose a gentle cycle and a laundry bag to protect the garment.